Privacy Policy

This Privacy Policy explains how Shulker Market LLC ("Shulker Market," "we," "us," or "our") collects, uses, stores, and protects your personal information when you use our website and services. By creating an account or making a purchase, you consent to the data practices described in this policy.

Information We Collect

We collect information that you provide directly to us and information gathered automatically when you use our services.

Information you provide

• Account details such as your email address, display name, and password (stored as a secure hash)
• Profile information including optional profile picture, date of birth, gender, and phone number
• Order and delivery details such as usernames, profile links, or email addresses required to fulfill your purchase
• Support messages and any files you attach when contacting our team

Information collected automatically

• Device and browser information such as IP address, browser type, and operating system
• Usage data including pages viewed, products clicked, and approximate location derived from your IP
• Cookies and similar technologies used to keep you logged in and remember your language and currency preferences

How We Use Your Information

We use the information we collect to:

• Create and manage your account and authenticate your sessions
• Process payments, deliver digital products, and maintain your wallet balance
• Provide order history, tracking, and transaction records
• Respond to support requests and resolve disputes
• Detect and prevent fraud, chargeback abuse, multi-accounting, and other prohibited activity
• Send service notifications such as order status updates
• Improve our products, store layout, and customer experience
• Comply with legal obligations and enforce our Terms of Service

Payment Processing

We do not store your full credit or debit card details. Payments are processed by PayPal and other trusted third-party processors. We only retain the transaction amount, currency, method, status, and a processor-issued order identifier. The processing and storage of your payment data is governed by the payment provider's own privacy policy.

Cookies & Local Storage

We use browser storage to remember your selected language, currency, theme, and authentication session. These are stored locally on your device. You can clear them at any time through your browser settings, which will sign you out and reset your preferences.

Data Sharing

We do not sell your personal information. We share data only with:

• Payment processors required to complete your transactions
• Service providers that help us operate the platform (hosting, analytics, email delivery)
• Authorities or third parties when required by law, court order, or to protect our rights and the safety of our users

Data Retention

We retain your account and order information for as long as your account is active. Transaction records are kept for the period required by applicable tax and accounting law. Support conversations are retained for up to 12 months after closure for quality and dispute-resolution purposes.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Withdraw consent for optional data processing
• Object to or restrict certain processing

To exercise any of these rights, contact our support team. We will respond within 30 days.

Children's Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.

Security

We take reasonable technical and organizational measures to protect your data, including encrypted transmission (HTTPS), access controls, and regular monitoring. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our services may contain links to third-party websites such as Roblox, Discord, and PayPal. We are not responsible for the privacy practices or content of these external sites and encourage you to review their policies separately.

International Users

Shulker Market operates globally. If you access our services from outside our operating jurisdiction, your information may be transferred to and processed in a country with different data protection laws. By using our services, you consent to such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or your personal data, reach out to our support team through the in-app support chat. We are committed to resolving your privacy concerns promptly and transparently.